Black & White Loner Jogger

4LON Return Policy

At 4LON, our goal is to ensure you are completely satisfied with your purchase. We understand that sometimes an item may not be exactly what you expected. If you are not 100% satisfied with your purchase, we are here to help!

Return Period

- You have up to 30 days after receiving your order to request a return.

Return Conditions

- Items must be returned in the same condition they were received: unused, with all original tags and packaging intact.

- Damaged products or items showing signs of use will not be accepted for return.

Return Process

1. Contact Us: To initiate a return, contact us at suporte@4lon.com.br with your order number, the items you wish to return, and the reason for the return. Our team will provide detailed instructions and the return address.

2. Prepare the Package: Securely pack the items, including all provided documents.

3. Send the Package: You will be responsible for the return shipping costs. We recommend using a trackable courier service, as we cannot be responsible for lost or damaged items during the return transit.

Refunds

- Upon receipt and inspection of your return, we will process your refund to the original payment method within 5 business days. You will be notified by email once the refund has been processed.

- The original shipping cost is non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., defective product or not as described).

Exchanges

- To exchange a product, follow the return process to return the unwanted item and place a new order for the desired item at any time.

Questions?

If you have any questions about your return, contact us at suporte@4lon.com.br or by phone at +55 11 978151109. We are here to help!

4LON Shipping Policy

At 4LON, we are committed to delivering your favorite streetwear items in a quick, secure, and efficient manner. Below, you will find all the necessary information regarding our shipping policy.

Order Processing

- All orders are processed and shipped within 3-5 business days after payment confirmation.

- Orders will only be processed and shipped on business days.

Shipping Options

We offer various shipping options to meet your needs:

- Standard Shipping: Estimated delivery within 5-7 business days depending on location.

- Express Shipping: For those who need their items more quickly, we offer express delivery with a deadline of 2-3 business days depending on location.

Delivery times are estimated and start from the date of shipment, not the date of order.

Shipping Costs

- Freight is calculated based on the weight of the order, dimensions, and delivery destination.

- For purchases over R$ 249.00, we offer free standard shipping.

- Exact shipping costs are calculated at checkout before the purchase is finalized.

Order Tracking

- After your order is shipped, you can track your order through our website.

Exchange and Return Policy

Please refer to our Exchange and Return Policy for more information on how to proceed if you need to return or exchange a product.

Contact

For questions or more information about our shipping process, please contact us at suporte@4lon.com.br or by our phone at +55 11 97815-1109.